Step-by-Step Guide to Connecting a 360 Camera
Step 1 – Power On Your 360 Camera
Turn on your Insta360 or Ricoh 360 camera.
Make sure the camera’s Wi-Fi is enabled and ready for connection.
Step 2 – Connect Your Phone to the Camera Wi-Fi
Open your mobile device Wi-Fi settings.
Connect directly to your camera’s Wi-Fi network.
For example:
Insta360 X5 Wi-Fi
Ricoh THETA Wi-Fi
Your phone must be connected to the camera Wi-Fi before Filio can communicate with the device.
Step 3 – Close Other Camera Applications
Before opening Filio:
Close the Insta360 app, Ricoh THETA app, or any other camera-control application.
Fully close and reopen the Filio Mobile App if it was already running.
Running both apps simultaneously may prevent Filio from connecting to the camera. In the support example, closing both applications and reopening Filio resolved the connection issue.
Step 4 – Open the 360 Camera Option in Filio
Open the Filio Mobile App.
Navigate to:
Camera → 360
Filio will automatically attempt to detect the connected 360 camera. Once detected, you’re ready to capture 360 imagery
Step 5 – Capture a 360 Image
Tap the capture button to take a 360 photo.
The image will be saved to your Filio project and associated with the selected project location and metadata.
Step 6 – Allow the Media to Sync
While connected to the camera Wi-Fi, the 360 image may not immediately upload to the cloud because your phone is using the camera’s network connection. After capturing: Disconnect from the camera Wi-Fi Reconnect to cellular data or an internet-connected Wi-Fi network Filio will automatically synchronize the 360 media to the cloud.
Tips and Warnings
Tips
- Connect directly to the camera Wi-Fi before opening Filio.
- Close the Insta360 or Ricoh companion app before connecting through Filio.
- Verify your phone remains connected to the camera Wi-Fi during capture.
- Reconnect to the internet after capture to upload media automatically.
Notes
- Filio supports compatible 360 cameras including Insta360 and Ricoh devices.
- 360 media may remain pending upload until internet connectivity is restored.
- If Filio reports that the camera is not connected, verify that no other camera-control application is currently using the device.
Start capturing immersive 360° project documentation with Filio today.