Step 1: Understand Data Retention
Filio does not enforce a data retention policy, meaning your data remains accessible indefinitely unless you choose to delete it.
Step 2: Download Your Data
Use the Filio Web App (app.filio.io) to download all project media, creating personal backups before any deletion.
Step 3: Manage Data Access
Set access levels for team members via the Filio Web App to control who can view or edit your data, ensuring secure sharing.
Step 4: Delete Data if Needed
You can delete media from Filio when it is no longer needed. Recovery of removed media is available upon user request: contact Filio support to request assistance. Download important project media before deletion.
Data Ownership in Filio
Filio users, not the Filio team, own all photos, videos, and project data, giving you full control to manage or delete your content as needed.
Filio’s Data Backup Policy
Download important photos and videos from the Filio Web App to maintain your own backup. Recovery of removed media is available upon user request through Filio support. Do not assume that cloud storage or a connected drive replaces your organization’s backup and retention process.
Tips and Warnings
This section provides tips and warnings for managing data retention, ownership, and backups in Filio.
Regularly download important project media to an external drive or cloud storage for safekeeping.
Download important files before deletion. If media has already been removed, contact Filio support to request recovery assistance.
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