A Technical Answer Without Returning to Site
Ehsan Amiri, founder and CEO of eyetouch, recalls a restaurant client asking on a public holiday whether the team could deliver and install lighting within the next day or two. He was away from the office, with no team available to consult immediately.
He opened the project in Filio and reviewed photographs of the ceiling and installation areas. The images showed that some sections and infrastructure were not ready. He explained why the ceiling contractor needed to finish first, so the client could coordinate the next action before the lighting could be installed.
In that situation, the existing record gave him enough context to provide a useful technical answer without travelling to the site. The value was a better-informed decision about the work sequence, using photographs already available to the team.
Smart Building Technology Across Cyprus
eyetouch is the smart home and building technology brand operated by Spelione Ltd. Led by founder and CEO Ehsan Amiri, it brings together automation, lighting, climate control, security, surveillance, and access control. Its work spans residential, commercial, and hospitality settings, with operations in Nicosia and Limassol.
Ehsan Amiri
Founder & CEO
Spelione Ltd / eyetouch
According to Amiri, eyetouch has been involved in more than 350 projects across Cyprus. That breadth of work makes continuity important: a technician attending a service request may not be the person who installed the system. The project record needs to carry the knowledge between them.
When Project Knowledge Is Scattered
Previously, technicians took photos and videos on their phones, then brought them to the office or sent them through messaging apps. Office staff downloaded the files into project folders. Recovering an installation's history could mean searching across devices, conversations, and hard drives, then checking which information belonged to which site.
The practical consequence was uncertainty before the next visit. A technician might need to know whether a junction box was in place or which fixings suited a mounting surface. When an earlier photograph could not be found, the team had to reconstruct that context. The need was for accessible technical knowledge that could travel with the project.
A Project Record That Begins at the First Visit
eyetouch starts a Filio project during its first site visit, even while the work is still a prospective opportunity. The team records the location and gathers observations, photographs, videos, and technical information. If the job proceeds, that initial record provides a starting point for the work ahead.
The history continues through planning, cabling, installation, testing, commissioning, and handover. Technicians use the Data Collector app for field capture, keeping visual records and voice notes connected to the relevant project. Later, the team returns to those records for maintenance, troubleshooting, and upgrades.
Keeping Field Teams and the Office Connected
For the office, the record makes it easier to prepare the next person for the job. A manager can find the project location and history and give a technician the relevant context before arrival. Earlier photographs can show what has already been done, even when a different colleague handled the previous phase.
The office uses project permissions to give technicians access to the records and location they need. For Amiri, reviewing project information on his phone also makes it possible to answer questions while away from the office.
The Value of Documentation After Installation
The same continuity matters when equipment needs attention. Earlier images can show mounting conditions, concealed provisions, or the access equipment a technician may need. Reviewing the record before departure helps the team prepare tools, access equipment, and people for the visit.
Amiri describes a two-year warranty and ten years of after-sales service as part of eyetouch's customer offering. That service horizon gives installation records continuing operational value. A photograph taken during the original work may later support troubleshooting, equipment servicing, or a discussion about an upgrade.
Less Searching and Better Preparation
Amiri reports easier access to documentation, fewer unnecessary clarification calls, less manual file organization, and better preparation for site visits. Finding the relevant project is part of that improvement: managers and technicians can return to its history instead of rebuilding the story from separate messages and folders.
He also describes stronger continuity when technicians change. Project information remains available to colleagues who need to understand earlier work. For management, the benefit is more time spent directing teams and serving customers, with less effort devoted to locating and transferring files.
Knowledge That Stays With the Installation
For eyetouch, the value of photo management extends beyond the day an image is captured. An accessible record helps a manager explain what should happen next, a technician understand previous work, and a service team prepare for a building whose important details are now out of sight.
