Step 1: Identify Lockout Reasons
Check for notifications in your email or the Filio app indicating a lockout, typically triggered by repeated incorrect password attempts or logins from unfamiliar regions.
Step 2: Contact Filio Support
Email [email protected] with your account details and a description of the issue. The Filio team will guide you through the unlock process.
Step 3: Verify Your Identity
Follow the Filio team’s instructions to verify your identity, which may include answering security questions or using 2FA.
Tips and Warnings
This section provides tips and warnings for resolving account lockouts.
Provide your registered email and phone number in your support request to speed up verification.
Avoid repeated login attempts after a lockout, as this may delay the unlock process.
Regain access to your account! Contact Support
