{"id":4637,"date":"2025-10-12T13:54:47","date_gmt":"2025-10-12T13:54:47","guid":{"rendered":"https:\/\/services.filio.io\/?p=4637"},"modified":"2025-12-06T10:23:37","modified_gmt":"2025-12-06T10:23:37","slug":"user-types-in-filio-internal-vs-external-explained","status":"publish","type":"post","link":"https:\/\/academy.filio.io\/user-types-in-filio-internal-vs-external-explained\/","title":{"rendered":"User Types in Filio: Internal vs External Explained"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4637\" class=\"elementor elementor-4637\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cec5142 e-flex e-con-boxed e-con e-parent\" data-id=\"cec5142\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a0e25 elementor-widget elementor-widget-button\" data-id=\"f6a0e25\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.filio.io\/login\/?tab=register\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Learn How to Manage User Types in Filio<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa05a58 elementor-vertical-align-middle elementor-widget__width-auto elementor-widget elementor-widget-image-box\" data-id=\"fa05a58\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Understanding User Types in <\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-729136f e-flex e-con-boxed e-con e-child\" data-id=\"729136f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e61882d elementor-widget elementor-widget-heading\" data-id=\"e61882d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> What Makes a User \u201cInternal\u201d?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-496cdbb elementor-widget elementor-widget-text-editor\" data-id=\"496cdbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Invited at the Company level with a matching Company ID.<br \/>Belongs to the company\u2019s core roster and automatically consumes a seat from your subscription once added as a subscriber (via the Data Collector Mobile App).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a807d60 e-flex e-con-boxed e-con e-child\" data-id=\"a807d60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d54a306 elementor-widget elementor-widget-heading\" data-id=\"d54a306\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"> What Makes a User \u201cExternal\u201d?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6363363 elementor-widget elementor-widget-text-editor\" data-id=\"6363363\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A user is External when:<br \/>Their Company ID is different from yours and you add them at any level (Company or Office).<br \/>They\u2019re Internal to one Office in your company, but you also add them to a second Office. In that second Office, they are External, while remaining Internal company-wide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b137ce0 e-flex e-con-boxed e-con e-child\" data-id=\"b137ce0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebbed87 elementor-widget elementor-widget-heading\" data-id=\"ebbed87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> How Seat Billing Works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fb7af elementor-widget elementor-widget-text-editor\" data-id=\"27fb7af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Internal users always consume a seat from the subscription plan of the Company or Office that owns them.<br \/>External users consume zero seats by default.<br \/>You may optionally assign them a seat if they need premium features.<br \/>If they already have a paid seat in their home company, Filio will not double-charge\u2014you only decide if they use your seat pool.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0990c0f e-con-full e-flex e-con e-child\" data-id=\"0990c0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-962dee0 elementor-vertical-align-middle elementor-widget__width-auto elementor-widget elementor-widget-image-box\" data-id=\"962dee0\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\"> Common Scenarios<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ad8888 elementor-widget elementor-widget-heading\" data-id=\"1ad8888\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Same-Company Transfer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a4310d elementor-widget elementor-widget-text-editor\" data-id=\"7a4310d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alice is Internal in Office A. When you also add her to Office B, she becomes External in Office B, but stays Internal company-wide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cd0654 e-con-full e-flex e-con e-child\" data-id=\"5cd0654\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d83c1c0 elementor-widget elementor-widget-heading\" data-id=\"d83c1c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cross-Company Collaboration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c43279a elementor-widget elementor-widget-text-editor\" data-id=\"c43279a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bob works for PartnerCo. You invite him to your Company or any Office \u279c Bob is External everywhere in your org.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83f7b78 e-con-full e-flex e-con e-child\" data-id=\"83f7b78\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8dd69 elementor-widget elementor-widget-heading\" data-id=\"4e8dd69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">New Hire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68271f4 elementor-widget elementor-widget-text-editor\" data-id=\"68271f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Carol joins using your company\u2019s email domain. As soon as you add her, Carol is Internal and automatically consumes a seat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-433f661 e-con-full e-flex e-con e-child\" data-id=\"433f661\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e722bb9 elementor-widget elementor-widget-heading\" data-id=\"e722bb9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tips and Warnings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b665f elementor-widget elementor-widget-text-editor\" data-id=\"59b665f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This section provides tips and warnings for maintaining privacy in Filio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad18f42 elementor-widget elementor-widget-text-editor\" data-id=\"ad18f42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Always confirm whether a new invitee should be Internal or External before assigning seats.<\/li><li>Assign seats only when necessary to manage subscription costs.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c0c26 elementor-widget elementor-widget-text-editor\" data-id=\"c6c0c26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Use company email domains for employees to ensure they are tagged correctly as Internal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2717e09 e-con-full e-flex e-con e-child\" data-id=\"2717e09\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6390630 elementor-widget elementor-widget-heading\" data-id=\"6390630\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manage Seats and Collaborators Effectively with Filio<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d53ce3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"5d53ce3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Manage Seats and Collaborators<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Filio supports two main user types\u2014Internal and External\u2014to help you manage team members, collaborators, and subscription seats efficiently. This guide explains the difference between Internal and External users, how seat billing works, and common scenarios you may encounter when inviting people into your company or office.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[131,231],"tags":[1293,1321,1333,1316,1319,1276,1325,1140,1330,1328,1291,1335,1299,1265,1259,1257,1307,1347,1270,1313,1288,1289,1081,1267,1334,1302,1301,1300,1311,1342,1292,1309,1318,1306,1280,1336,1256,1253,1278,1271,1329,1322,1341,1317,1305,1279,1337,1286,1255,1252,1254,1343,1296,1295,1294,1315,1285,1266,1082,1304,1310,1320,1308,1260,1303,1258,1273,1272,1290,1281,1287,1326,1283,1106,1268,1277,1269,1275,1075,1314,1324,1323,1274,1079,1284,1078,1141,1344,1345,1282,1126,1312,1068,1327,1262,1261,1338,1339,1297,1298,1263,1264,1332,1251,1346,1340,1331],"class_list":["post-4637","post","type-post","status-publish","format-standard","hentry","category-filio-web-app","category-users-permissions-and-collaboration","tag-add-user","tag-already-paid-seat","tag-assign-carefully","tag-assign-seats-carefully","tag-avoid-double-charge","tag-billing-rules","tag-billing-scenario","tag-billing-warning","tag-check-user-type","tag-collaboration-scenario","tag-collaborator","tag-company-domain","tag-company-email-domain","tag-company-id","tag-company-level-user","tag-company-user","tag-company-wide-internal","tag-companyid-mismatch","tag-consume-seat","tag-cost-control","tag-cross-company","tag-cross-company-user","tag-data-collector-seat","tag-different-company-id","tag-domain-check","tag-domain-external","tag-domain-internal","tag-email-domain-match","tag-employee-onboarding","tag-exernal-user","tag-external-collaborator","tag-external-everywhere","tag-external-no-seat","tag-external-office-user","tag-external-seat","tag-external-tagging","tag-external-type","tag-external-user","tag-free-external-user","tag-free-seat","tag-hire-scenario","tag-home-company-seat","tag-interal-user","tag-internal-needed-seat","tag-internal-office-user","tag-internal-seat","tag-internal-tagging","tag-internal-transfer","tag-internal-type","tag-internal-user","tag-internal-vs-external","tag-internalexternal","tag-invite-external","tag-invite-internal","tag-invite-user","tag-manage-costs","tag-manage-seats","tag-matching-company-id","tag-mobile-access","tag-multiple-office-user","tag-new-hire","tag-no-double-billing","tag-office-external","tag-office-level-user","tag-office-transfer","tag-office-user","tag-optional-seat","tag-paid-seat","tag-partner-company-user","tag-premium-access","tag-same-company-transfer","tag-scenario-examples","tag-seat-activation","tag-seat-assignment","tag-seat-billing","tag-seat-charges","tag-seat-consumption","tag-seat-logic","tag-seat-management","tag-seat-optimization","tag-seat-optional","tag-seat-override","tag-seat-pool","tag-seat-required","tag-seat-revoke","tag-seat-usage","tag-seat-warning","tag-seatbilling","tag-seatmangment","tag-subscriber-seat","tag-subscription-billing","tag-subscription-cost","tag-subscription-seat","tag-transfer-scenario","tag-user-category","tag-user-classification","tag-user-classification-rules","tag-user-guide","tag-user-invitation","tag-user-onboarding","tag-user-role","tag-user-status","tag-user-type-warning","tag-user-types","tag-userid-mismatch","tag-usertypes","tag-verify-user-type"],"acf":[],"_links":{"self":[{"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/posts\/4637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/comments?post=4637"}],"version-history":[{"count":0,"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/posts\/4637\/revisions"}],"wp:attachment":[{"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/media?parent=4637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/categories?post=4637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/academy.filio.io\/wp-json\/wp\/v2\/tags?post=4637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}