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Filio Documentation

Getting Started

Start your journey with Filio quickly

Articles

How to register using Filio website?

  • Step 1: Open a browser (Chrome)
  • Step 2: Search www.filio.io
  • Step 3: On the top right, press Login
  • Step 4: On the newly opened page, go to Register part
  • Step 5: Enter all the needed information and press Register

How to register using Filio Data Collector App?

  • Step 1: Download the App

    • For iPhone Users: Download the Filio Data Collector app from https://apple.filio.io
    • For Android Users: Download the Filio Data Collector app from https://android.filio.io
    • Ensure you are installing the app on a supported device like a smartphone or tablet.

  • Step 2: Register Your Account

    • Open the Filio app upon installation.
    • Enter Your Mobile Number: Provide your mobile phone number (not a landline) to receive verification codes and important updates.

  • Step 3: Verify Your Account

    • You will receive a 6-digit verification code via SMS to the mobile number you provided.
    • Enter this code into the app to verify your phone number.

     


  • Step 4: Grant Necessary Permissions

    • Allow the Filio app access to crucial device functions for data collection:
      • Camera: To capture photos and videos.
      • Microphone: To record voice notes.
      • Location Services: To tag data with geographic coordinates.
    • Note: The app requires these permissions to function correctly; please ensure all are granted during the setup process.
  • Step 5: Finalize Setup and Start Using Filio
  • Use Your Company Email: If registering as part of an organization, use your company email address for registration to ensure proper synchronization with corporate data and workflows.
    Tap ‘Next’ once all permissions are granted and your account is verified.
  • Begin using the Filio app to collect and manage field data efficiently.

Does it make a difference to register using the website or the app?

Why is it essential to enter the company email address?

How to change the password after registration?

  • Step 1: Open a browser, search www.filio.io
  • Step 2: On the top right, press Login
  • Step 3: On the newly opened page, go to Forgot part
  • Step 4: Enter your new password and re-type the new password, then tap Reset
  • Step 5: An email will be sent to the address you provided 
  • Step 6: Click the link in the email to activate your changes

How to contact us?

  • Step 1: The first step is Filio Academy. You’ll find answers to the most common questions here, and a quick search may help you find your question if it’s not listed.
  • Step 2: Search www.filio.io
  • Step 3: At the bottom of the webpage, you can email us about the issue you have faced in the ” Ask me anything ” box
  • Step 4: Or you can just send an email to :

[email protected]

 

Why does Filio need a cellphone number?

Where to find the Filio website and where to log in or sign up?

  • Step 1: Open a browser
  • Step 2: Search www.filio.io
  • Step 3: On the top right, press Login
  • Step 4: On the newly opened page, you can either Login or Register 

Where can the Filio Data Collector app be found in Google Play Store and App Store?

What does the Filio platform do, and what is its purpose?

I have forgotten my password; what can I do?

  • Step 1: Open a browser, search www.filio.io
  • Step 2: On the top right, press Login
  • Step 3: On the newly opened page, go to Forgot part
  • Step 4: Enter your new password and re-type the new password, then tap Reset
  • Step 5: An email will be sent to the address you provided 
  • Step 6: Click the link in the email to activate your changes

How does Filio subscription work?

Filio Website Console

Manage and document your visuals

Articles

Filio projects

How to create a project on the website?

Creating a project on Filio’s website is a straightforward process. Follow these steps to get started:

Login to Your Filio Account

  • Begin by logging into your Filio account on the website. 

Navigate to the Project Creation Section

  • Once logged in, go to the main dashboard and locate the section for project creation. This is typically marked with an option like “New Project” with a plus (+) icon.

Enter Project Details

  • Fill in the required details for your new project and click on “Create”. This will include the following fields:
    1. Project Info
    2. Filio Data Collectors
    3. GPS Coordinates
    4. Create your project

View Your Created Project

  • You will see your project created on the dashboard, ready for you to manage and collaborate on.

By following these steps, you ensure a structured and efficient project setup on Filio, leveraging its powerful features for optimal project management.

Good luck!

Can I change the project information once it is created?

How to add a plan, layout, or blueprint while creating a project?

What information is required while creating a project?

How to add data collectors when creating a project and customize data collectors’ access?

How to add Data Collectors in bulk while creating a project?

How to sort projects and find desired projects from either table or the map?

How to send a text or SMS to Data Collectors to download and install Filio Data Collector App?

What is the Filio Sample Project on the website?

How to delete a project?

Follow these steps to permanently delete a project from your Filio account:

Caution: Only users with Super Admin privileges or full access can delete a project. Ensure you have the necessary permissions before proceeding.

Open Your Project
Start by opening the project you wish to delete.
Once inside the project, navigate to the “Settings” section.

 

Scroll to the Bottom
In the “General” tab, scroll down to the bottom of the page to find the “Delete” button.

 

Confirm Deletion
Clicking “Delete” will prompt a confirmation message. Deleting a project will remove all its images and data permanently. This action cannot be undone.
Type Project Name
To proceed with deletion, type the name of the project in the provided field and hit “OK.”

 

 

Integration

How do you integrate Filio with Procore?

What will happen when I integrate Filio with Procore?

How to find projects imported from Procore?

User information

Why is zip code very essential in the Filio platform?

How do you edit the User’s information?

How to update the company logo at the user level?

How to activate two-factor authentication?

How to transfer your account from one email to another one?

What is the default project feature?

How to activate or deactivate the default project feature?

What is "Allow Data Collectors to create project using Default settings" in the Default project feature?

How do you automatically share a project with all company Filio users or specific ones using the default project?

How do you automatically add all company's data collectors or specific ones using the default project?

Plans and Access

How to add users and centralize user management by giving appropriate access to team members and external collaborators?

Managing User Access

Centralize user management 

Step 1: Open the Project

Navigate to User Access Settings

  • Go to the project’s Settings.

Step 2: Navigate to User Access Settings

Find and click on User Access to manage the users for this specific project.

Step 3: Add Users by Email

  • In the User Access panel, type in the email address of the person you want to add.
  • You can give them specific access such as:
    • Data Collector Access: Allows the user to take media from the project using the Filio Data Collector app. Note: This will count towards your subscription users.
    • Project View, Edit Media, Import Media: Assign specific roles based on their involvement in the project.
    • Full Access: Grants all permissions except for those you choose to restrict.
  • Recommendation: Avoid granting Delete Media and Settings permissions unless necessary.

The user will receive an email invitation to access the project with a unique link to view the project.

 

Step 4: Review Subscriber Status

  • After adding users, check their status:
    • Yes under Subscriber: The user has Data Collector access.
    • No under Subscriber: The user only has web access.

Step 5: Upload or Import Users

Upload Comma Separated Users

Data Collector Access: Allows the user to take media from the project using the Filio Data Collector app. Note: This will count towards your subscription users.

    • Project View, Edit Media, Import Media: Assign specific roles based on their involvement in the project.
    • Full Access: Grants all permissions except for those you choose to restrict.
  • Recommendation: Avoid granting Delete Media and Settings permissions unless necessary.

Import users from your company

  • You can also add users by importing contacts from your company’s existing database within Filio.

By following these steps, you can effectively centralize and manage user access within your projects, ensuring that everyone has the correct level of access needed for their role.

For more information, you can always [email protected].

How to Add a Public User to a Filio Project?

This guide will help project managers add users who have not registered or downloaded the app. Follow these steps to ensure they can access your project.

  • Open Your Project and Go to Settings
    Start by opening the project where you want to add a public user. Navigate to the Settings section.
  • Click on ‘User and Access’
    Under settings, click on User and Access and then select Add User to proceed.
  • Invite Unregistered Users via Email
    You can enter their email address if the user has not registered for Filio yet. Filio will automatically send an email inviting them to register.
    • Note:
      The following message will pop up:
      “The email you entered is not linked to a registered Filio account. We will send an email with a link to access this project. If the recipient later registers, this project will automatically appear in their Filio account.”
  • Grant Data Collector Access (Optional)
    If you want to give the user access to collect data (such as taking photos and videos), click the Data Collector Access option.
    • Note:
      The following message will pop up:
      “The user has not installed the Filio Data Collector app and does not have a registered Filio account. We will send an email with a link to access this project. If the recipient later registers and installs the Data Collector app, this project will automatically appear in their account.”
  • Send an Installation Link via SMS (Optional)
    You can also enter the user’s phone number to send them an installation link via SMS. This will help them easily download and install the Filio app for Android or iOS.

Important Notes:

  • If the user registers and downloads the app after receiving the email or SMS, the project will automatically appear in their Filio account.
  • Giving data collectors access ensures they can take pictures and videos once they have the app installed.

This process ensures that even unregistered users can be smoothly added to your Filio projects and participate in real-time project management.

How to upload and render 360-degree pictures in your web account?

By following these steps, you can ensure your images render correctly and display as 360-degree images.

Step 1 – Open Your Project

  • Begin by opening your project and clicking on “Upload.”

Step 2 – Select Your 360-degree Images

  • Choose your 360-degree images from Dropbox, OneDrive, Google Drive, or your computer. 

Click “Open” when you have selected the images.

Step 3 – Upload 360-degree Images
Ensure the date and time are correctly applied to the media and then click “Upload.”

Important Note:

  • If you upload 360-degree pictures directly, they won’t initially display as 360 images. Follow these steps to correct this.

Step 4 – Edit Media

  • Select the images you uploaded and click on “Edit Media.”

Step 5 – Add Geo-Information

  • In the Edit Media section, select “Geo-information.”

Step 6 – Enable 360 (Panorama)

  • Ensure you click on the “360 (Panorama)” option and then click “Save.”

Additional Tip

  • You can easily search for 360-degree images by typing “360” in the search bar, and all your 360-degree images will be displayed below.


Thank You
For more information, feel free to contact us at [email protected] or chat with us on filio.io.

Where can I find the number of purchased subscriptions?

How to free up a subscription?

Where can I find the company's data collectors and Filio web users?

What is the difference between a Filio Web user and a Data Collector?

What is the "Create project Access"?

What is the role of "Company Subscription Manager"?

What is the role of a "Super Admin"?

How to completely remove an account?

Existing Project

How can you rotate multiple pictures by different degrees?

Select All The Pictures

  1. Navigate to your media library and click on the pictures you wish to rotate. 
  2. After selecting the pictures, look for the “Edit” button in the toolbar at the top of the page.



Click on “Media Edit”

  • In the editing options, select “Media Edit” to access the rotation tools.

Choose Rotation Degree

  1. You will see options to rotate the pictures by 90, 180, or 270 degrees. Select the degree of rotation you want for your pictures.
  2. Once you have chosen the rotation degree, click on “Save” to apply the changes.

Save Changes

  • Depending on the number of pictures you selected, the page will refresh and show all the pictures rotated.

Good luck, and happy organizing with Filio!

For further assistance, contact our support team via chat on our Filio website.

How to Add a Plan Sheet and Attach Media in a Project?

Step-by-Step Guide for Mapping Media onto Plan Sheets

Access Plan Sheets

Start by tapping on ‘Plan Sheets’ from the main menu.

Select ‘New Plan Sheet’ to begin.

Upload your plan by choosing the appropriate file, then save it.

After refreshing the page, your new plan sheets will be ready for use.

 

Attach Media to Plan Sheets

Select the images or videos you want to attach to the plan sheet and click ‘Edit Media’.

  • Go to ‘Geo-information’.

Choose the relevant plan sheet where you want to place the media.

Position the media accurately on the plan and click ‘Okay’.

 

View Media on Plan Sheets

Now, take a look at the map. You’ll notice directional arrows showing the precise locations of your media.

Manage multiple plan sheets easily and ensure accurate placement for each media piece.

 

Use the Data Collector App

When on-site, use the Data Collector app to drop pins directly onto your plan sheet.

 

 

 

 

 

 

 

Capture photos or videos exactly where they are needed, aligning perfectly with your project’s geo-requirements.

 

 

 

 

 

 

 

Access Media Anytime

You can access your plan sheets and the associated media anytime on the web by opening your project.

View all documents and media accurately placed on the plan sheets, giving you a clear view of your site’s development.

For more information, you can watch the step by step guide on our YouTube channel: Filio.io

 

How can you seamlessly relocate images between different layouts?

Step 1:
1. Select the pictures you want to move to a different layout.
2. With the pictures selected, click on the ‘Edit’ option.



  • Step 2:
    In the edit mode, go to the ‘Geo-information’ section.

    Step 3:
    1. Within ‘Geo-information,’ look for the ‘Select Plan Sheet’ option.
    Click on ‘Select Plan Sheet’ and choose the new layout you wish to move your pictures to.
    2. Confirm your selection by clicking ‘Save’ to apply the changes.

    Step 4:
    Once the layout is changed, Move and align the pictures correctly within the new layout.
    After adjusting the placement, refresh the page to see the changes take effect.
    The pictures have been successfully moved to the new layout and are no longer present in the old one.

How to change the current project information?

How do you pre-define tags for a project, and what will happen?

How do you change the "Image Naming Rule" for a project?

How could you get notified when a project has new photos or videos?

How to share or unshare a project with any Filio web users with customized access?

How to share or unshare a project with clients who do not have a Filio web account with customized access?

Log into your web account and click on the project you wish to share or unshare with any Filio web users.

Step 1: Open the Project

Navigate to User Access Settings

  • Go to the project’s Settings.

Step 2: Navigate to User Access Settings

Find and click on User Access to manage the users for this specific project.

Step 3: Add Users by Email

  • In the User Access panel, type in the email address of the person you want to add.
  • You can give them specific access such as:
    • Data Collector Access: Allows the user to take media from the project using the Filio Data Collector app. Note: This will count towards your subscription users.
    • Project View, Edit Media, Import Media: Assign specific roles based on their involvement in the project.
    • Full Access: Grants all permissions except for those you choose to restrict.
  • Recommendation: Avoid granting Delete Media and Settings permissions unless necessary.

The user will receive an email invitation to access the project with a unique link to view the project.

Step 4: Review Subscriber Status

  • After adding users, check their status:
    • Yes under Subscriber: The user has Data Collector access.
    • No under Subscriber: The user only has web access.

Step 5: Upload or Import Users

Upload Comma Separated Users

Data Collector Access: Allows the user to take media from the project using the Filio Data Collector app. Note: This will count towards your subscription users.

    • Project View, Edit Media, Import Media: Assign specific roles based on their involvement in the project.
    • Full Access: Grants all permissions except for those you choose to restrict.
  • Recommendation: Avoid granting Delete Media and Settings permissions unless necessary.

Import users from your company

  • You can also add users by importing contacts from your company’s existing database within Filio.

To edit Filio public user’s access follow these steps : 

  1. Under the “Filio Web Users” section, find the user whose access level you want to customize and click on the pen icon next to their email address.
      • Data Collector Access: Allows the user to take media from the project using the Filio Data Collector app. Note: This will count towards your subscription users. The user will receive an email invitation to access the project with a unique link to view the project.
      • Project View, Edit Media, Import Media: Assign specific roles based on their involvement in the project.
      • Full Access: Grants all permissions except for those you choose to restrict.
    • Recommendation: Avoid granting Delete Media and Settings permissions unless necessary.
  3. Choose the appropriate access level for the user and click “Edit”.
  4. The user’s access level will be updated, and they will now have the proper level of access to your project.

 

By following these steps, you can effectively centralize and manage user access within your projects, ensuring everyone has the correct level of access needed for their role.

For more information, you can always [email protected].

How to add or remove Filio Data Collectors for a project with customized access?

How can you search media using the timeline graph?

How can you search media using Google Maps?

How can you search media using keywords with customized "and", "or" or other filters?

How to sort images?

What will happen when you add a new layout, plan, or blueprint?

How to add a new layout, plan, or blueprint to Google Maps and modify them?

How to add KML and KMZ layers to Google Maps?

How to modify single or multiple media's (photos and videos) metadata?

How to import or upload local media (images and videos) to your project?

How to save as or download as media in your project to your computer?

How to remove or delete images, and what will happen if media are removed?

How to move media(photos and videos) from one project to another project?

Filio Report

How to add GeoJSON, KMZ, and KML file on the report sheet?

Let’s walk through the process of integrating GeoJSON, KML, and KMZ files to achieve a comprehensive view of your projects, step by step.

  1. Begin by finding your project location on the map. Pinpoint the exact area you’re working on.

2. Add the shape you need. Whether it’s a specific boundary or area, customize it to match your project requirements.

3. Place markers and input relevant information, perfect for your projects such as soil samples, construction phases, or renovation updates.

4. Once you’ve mapped out your details, save your work in the format you prefer – KML, KMZ, or GeoJSON.

5. Head over to your Filio web account and click on ‘Custom Layout’ to bring your map into your reports.

6. Select ‘New Layout’, then upload your saved file. Watch as your map takes form in your report layout.

7. After uploading, click ‘Save’. You’re just a step away from integrating your detailed map into your reports.

8. Click ‘Apply’ to finalize the integration of your map with the report layout.

9. When you generate a new report, you’ll see your map layers beautifully incorporated, offering a richer perspective of your project.

How to create customizable personalized report sheet on Filio?

Here’s a step-by-step guide for creating a customizable report sheet using Filio, designed to help users navigate and utilize the platform efficiently. 

Note: If you are a super admin, you automatically have access to report.filio.io. If you are not a super admin and require access, please feel free to reach out to us at [email protected].

Step 1: Accessing the Platform

Begin by logging into your account at report.filio.io. This is where all your reporting starts.

Step 2: Initiate a New Report Template

Click on “New Personalize Report Template” to start designing your report from scratch.

Step 3: Select Layout Orientation

Choose between a ‘Portrait’ or ‘Landscape’ orientation for your report layout. Once selected, click “Next” to proceed.

Step 4: Customize Media Fields

Here, you can select which details to include for each piece of media. Options include Description, Longitude, Date Taken, Captured By, Latitude, Bearing, Weather Conditions, Tags, or simply select “All”. Click “Next” to continue.

Step 5: Define Project Fields

Choose which project details to show on your report. You can add fields like Project Name, Client Name, Preparer, Reviewer, Project Location, Project Code, Report Date, Page Number, or opt for “All”. Hit “Next” after making your selections.


Step 6: Organize Visual Elements

In the Visual section, find “Media Spot”, “Project Spot”, and “Map/PlanSheet Spot” for placing on your report. Enable “Autosave” on the top of the page to ensure your work is saved automatically as you design.

Drag and drop the Media Spot onto your page, arranging it as needed.

You can also choose a template report sheet from “Templates”, whether it is “Portrait” or “Landscape” as you desire.


Step 7: Design Media Spot

Customize the appearance by removing any unnecessary borders to clean up the design. This can be done from the top of the page.

You can also duplicate this field below if it is needed.

Step 8: Duplicate and Design Map/PlanSheet Spot

After setting up the “Media Spot”, if your project has a map or plan sheet, drop the “Map/PlanSheet Spot” beneath to start designing it similarly, and if your project does not have a map or plan sheet leave it and follow the next step.

Associating Media with Maps:
After selecting your media, associate it with a specific map location. You can link different media to different maps as needed.

Step 9: Design Project Spot

After setting up the “Map Spot” and “Map/PlanSheet Spot”, drop the “Project Spot” beneath to start designing it similarly.

Step 10: Save and Utilize Your Custom Template and finalize your personalized report sheet

Go to “Setting”:

Designing with Map Spot: Decide on whether your map spots will be directional or non-directional, tailoring the view to your project’s requirements.

Color Coding Markers: Customize your map with color-coded markers based on various attributes such as Tag, User, Date, Direction, or Weather, enhancing clarity and insight.

Directional Example: For example, choose the directional option and color code by “Taken By”. This will assign unique colors to images based on who captured them, offering a clear user-based distinction.
You will see the results and another example in the step number 12.

Once your design is complete, rename the template for easy identification and click “Save”. Your custom template is now created and can be edited anytime.

Step 11: Utilize Your Custom Template

Back on filio.io, select media from your project to create a report. 

You’ll find your newly created template listed under “Personalized Template” in the “Report Design” section. Select it to apply your custom design to your current project reports.

Step 12: Generate and View Reports

After completing the design steps, you can generate and view the report directly on your professional design sheets, showcasing a clean, organized, and visually appealing presentation of your project data.

Visual Association: Observe how each user’s contributions are distinctly color-marked, providing an at-a-glance understanding of media distribution.

Non-Directional Setting: Opting for a non-directional map spot removes directional cues but retains the color coding, allowing for flexibility in how information is presented.
Multiple Media and Map Spots: Integrate several media spots with a map spot to display all relevant markers, tailoring the map to your project’s specific needs.

How to create a report?

How to change a logo at a project level for your report?

How to crop and add annotations to your report?

How to dynamically edit report information?

How do you change the order of photos shown on a report?

What is Report History in Filio?

How is the Report History feature useful for users?

How to access the Report History in the Filio web account?

Can reports in the Report History be edited or modified?

How to manage and organize reports in the Report History?

How can you edit the name of a report in Filio?

How to add comments to a report?

What does the "Reflect changes" feature do in the report creation process?

How to print a report in Filio?

How to download a report?

How can you customize the appearance of a report in Filio?

Play Video

How to share a report with others in Filio?

How to download reports from report history?

Is it possible to add additional media to a report?

How to share reports from report history?

How to use Plan Sheets in report?

What are the steps to add and modify comments on my report within the Filio web user, and how can I effectively manage comments to enhance my report's quality?

How to effectively design, add, modify, and optimize report content by seamlessly adding extra and editable pages on my report?

Step 1: Select photos or videos taken from your project and click on “Make a Report”.
Step 2: Choose any type of template to design your report sheets.
Step 3. Integrate the first and last pages seamlessly. You can also add and design new templates for your future reports. Step 4: You can choose “Map, or Map/Plan sheet” depending on taken on Google Maps or taken on plan sheets in your report. Step 5: You will have the first and the last page in which you can write whatever you need. Step 6. Click on “Pages”, add new pages, or even replace them wherever you need. Step 7: Add your logo, date, and media to the report. Step 8: Add your team members to communicate. Step 9: Click on “Save changes” and you are done.

Filio Data Collector App

Collect visuals simply, quickly and efficiently

Articles

What are the Filio Data Collector's permissions needed? Are they required?

Why do you have a Filio Sample Project in your app?

How do you take your first picture?

What is the "Multi photo" feature?

How do you take photos using a timer?

What is the "Measure" feature in your app?

Syncing Media and Freeing Up Phone Storage: Prevent Overheating Issues

When your phone is overloaded with media, it can lead to overheating and performance problems. Here’s how to sync your media and prevent storage-related issues.

Step 1: Launch the Filio App
Start by opening the Filio app on your smartphone.

Step 2: Access Settings
Navigate to the settings menu within the app.

 

 

 

 

 

 

 

Step 3: Find Data and Storage Options
In settings, look for the “Data and Storage” option and select it.

 

 

 

 

 

 

 

Step 4: Set Media Removal Preferences
Tap on “Remove Synced Media After” to choose when you want the app to automatically delete media from your phone.

 

 

 

 

 

 

 

Step 5: Select Your Preferred Timeframe
You’ll see options ranging from 1 day to 6 months. We recommend setting this to 2 weeks for optimal balance between storage and accessibility.

 

 

 

 

 

 

 

Step 6: Confirm Your Choice
After selecting your preferred timeframe, the app will ask for confirmation. Click “Yes” to proceed.

 

 

 

 

 

 

 

Step 7: Accessing Removed Media
Remember, deleted media from your device isn’t gone forever. 

 

 

 

 

 

 

 

You can access it any time by tapping on “Cloud Media”.

 

 

 

 

 

 

 

Step 8: Utilizing the ‘View Map’ Feature
For a geographical overview of your project media, tap on “View Map”. Here, you can see images and videos marked by location. 

 

 

 

 

 

 

 

Use the search function to filter media by “Data Collector” or “Tags”, helping you pinpoint exactly who took what and where.

 

 

 

 

 

 

 

Search by “Data Collector” to find specific media and see exactly where and by whom it was captured.

 

 

 

 

 

 

 

 

 

 

 

 

 

Utilize search functions to view images by “Tags”, identifying what is captured and where directly on the map.

Now, you can prevent storage and overheating issues while still having access to all your important media on the cloud.

How to add documents?

Adding Documents to Your Project

Let’s walk through the steps to ensure all your project documents are centralized and easily accessible.

Step 1: Open the App
Start by launching the Filio app on your device and navigate to the specific project where you must add a document.

Step 2: Add Media

Tap on the ‘Add Media’ button within the project.

 

 

 

 

 

 

 

 

Step 3: Add Documents

In the bottom right corner, click on ‘Add Documents’.

 

 

 

 

 

 

 

 

 

Step 4: Select and Upload Documents

  1. Choose the documents you want to add from your device.
  2. Click ‘Open’ to upload them to the project.

 

 

 

 

 

 

 

 

 

Step 5: Organize Your Documents

After uploading, you can add descriptions, tags, and fields to your documents. This helps in organizing and finding them easily later.

 

 

 

 

 

 

 

 

 

Step 6: Access Your Documents

Now, your documents are saved within the project. Simply open your gallery within the project to view and access them anytime.

 

 

 

 

 

 

 

 

 

Start adding your important documents today to keep all your project information organized in one central location!

If you have any questions, feel free to [email protected].

How can you use the 360 photo feature in your Data Collector app?

Accessing Media on the Cloud: Free Up Phone Storage Effortlessly

Here’s how to manage your storage efficiently while keeping your files accessible on the cloud.

1. Launch the Filio App
Open the Filio app on your smartphone and navigate to “Settings”.

 

 

 

 

 

 

 

2. Access Data and Storage
In settings, select the “Data and Storage” option.

 

 

 

 

 

 

 

3. Enable Media Removal and Cloud Access

Tap on “Remove Synced Media After” to set when media will be automatically deleted from your phone while being stored in the cloud.

 

 

 

 

 

 

 

4. Enable Media Removal and Cloud Access
Tap on “Remove Synced Media After” to set when media will be automatically deleted from your phone while being stored in the cloud.

5. Choose a time frame
Select a timeframe, ranging from 1 day to 6 months. For optimal balance, set it to 2 weeks and save.

 

 

 

 

 

 

 

6. Viewing Cloud Media in the Gallery
If media has been removed from your phone, simply tap on Cloud Media to view all the files stored in the cloud.

 

 

 

 

 

 

 

 

 

 

 

 



Inside the Project: Resolving “This project does not have media” Message
If you see the message “This project does not have media” while inside your project, simply tap on the Cloud Media button. This will grant you access to all media stored on the cloud, making it easy to view and manage your files.

 

 

 

 

 

 

 

 

 

 

 

 


With these easy steps, you can ensure your phone stays clutter-free while keeping all your media safely stored and easily accessible.

How to add annotations and tags to photos?

Accessing Cloud Media After Deletion

When you remove media from your phone to free up storage, you can still access all your files on the cloud. Here’s how to find them when you encounter the message “This project does not have media” in your project.

1. Viewing Cloud Media in the Gallery
If media has been removed from your phone, head to your project gallery and tap on Cloud Media to view all the files stored in the cloud.

 

 

 

 

 

 

 

2. Inside the Project: Resolving “This project does not have media” Message
If you see the message “This project does not have media” while inside your project, simply tap on the Cloud Media button. This will grant you access to all media stored on the cloud, making it easy to view and manage your files.

 

 

 

 

 

 

 

By following these steps, you’ll always have access to your media files, even when they’ve been removed from your device.

How to add a description to a photo using a voice captioning feature?

How to take pictures using a plan, layout or blueprint inside your Data Collector app?

How to modify photos' metadata?

What is Auto Select Project?

How to manually select a project?

What is "View"?

How to access a web project using the Data Collector App?

How to check weather information and direction for a project?

How to automatically removed synced photos from your Data Collector App?

How to switch between cellular and Wi-Fi (wifi)?

How can you drag markers and change the location of pictures on the data collector app?

Step 1:
Open a project.

Step2:
Zoom in.

Step 3:
Hold, drag and drop the arrow.

How to create a project using Data Collector App, and what access is needed?

How to change cellphone number inside the Data Collector App?

How to manage and clean storage in the app?

Security and Data Policy

Filio Security info and Data Retention

Articles

How are picture accesses being encrypted?

All the pictures and videos communicate with Filio’s backend through an encrypted process supported by the Google Cloud Platform. In addition, all the media are secured by unguessable links. So if you wanted to scan all the possible combinations, you’d have to work through 1070 different combinations to get the right one, a problem on an astronomical scale.

What is two-factor authentication?

Two-factor authentication is a secure way to add two layers of security once you want to log into your account. Instead of just using a traditional User and Password, your login requires additional authentication through a secure third-party app such as Google Auth, which is used in FIlio. 

What is data retention policy in Filio?

As of now, Filio has not enforced any Data Retention Policy. This means that if a user does not remove the data in the Filio Platform, the data will be available indefinitely. 

In the case that a user would like to leave the Filio platform, a user can download all the media in every project and remove them.

Who does own the data?

The Filio users own the data and not the Filio team. Filio is a platform for our users to collect, manage and document their company visual data in the most efficient and secure way. 

 This is at user discretion if a user decides to remove a media and the media will be removed for good because it is owned by the user. That is why it is important for Filio users to ensure the different types of access they provide to different users for each project. 

Does Filio backup data (photos and videos)?

Filio users own the data and not the Filio team. Therefore Filio does NOT back up the photos and videos. All photos and videos are safe, and they will be accessible unless the media is removed by the user. Filio does NOT remove or modify any data. 

What cloud platform is Filio based on?

Filio uses Google Cloud Platform, which is commonly known as GCP. Filio utilizes a scalable backend structure to scale up CPU and memory based on the users’ accounts automatically. As the Filio platform is a GCP child, all the securities that come with GCP will be a part of the Filio platform as well.

Some of the certifications and reports are ISO27001 Certification/ISMS, SSAE16/ISAE3402 – SOC, SSAE16/ISAE3402 – SOC, SSAE16/ISAE3402 – SOC. Filio platform can provide SIG questionnaires if a company requires that. 
In addition, the Filio team performs Vulnerability scans and penetration tests often to ensure the backend’s highest level of security and privacy. 

Do Filio employees have access to users' photos and videos?

None of the Filio employees has access to any information of users. All passwords created by users will be hashed and salted in the Filio backend, which means that even the Filio team would not have access to users’ password information. 

 

Why is my Filio account locked and how to unlock it?

Your Filio account can be locked because of suspicious activities such as logging in from an unknown region or if there have been multiple attempts to log in with a wrong password. 

You need to contact the Filio team at [email protected] to unlock your account.